# Refund Policy
**Last updated: May 7, 2026*
At Flowash, we are committed to delivering a premium mobile car washing experience right at your doorstep. Your satisfaction is our top priority. This Refund Policy explains the conditions under which refunds, cancellations, and rescheduling requests are handled.
By booking a service with Flowash, you agree to the terms outlined below.
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## 1. Our Service Guarantee
We stand behind the quality of every wash. If you are not satisfied with the service performed, please notify our team **within 24 hours** of service completion. We will:
- Return to your location to re-perform the unsatisfactory portion of the service at no additional cost, **or**
- Issue a partial or full refund, depending on the nature of the issue.
Photos or a brief description of the concern help us resolve your case quickly.
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## 2. Cancellations by the Customer
We understand that schedules change. Our cancellation terms are as follows:
- **More than 12 hours before the scheduled service:** Full refund or free rescheduling.
- **Between 4 and 12 hours before the scheduled service:** 50% refund, or free rescheduling to another available slot.
- **Less than 4 hours before the scheduled service, or no-show:** Non-refundable. The full service fee will be charged to cover allocated staff time and travel.
To cancel or reschedule, please contact us through the Flowash app, website, or customer support channels listed below.
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## 3. Cancellations by Flowash
Occasionally, we may need to cancel or postpone a booking due to weather conditions, safety concerns, equipment issues, or unforeseen circumstances. In such cases, you will be offered:
- A free reschedule to the next available time slot, **or**
- A full refund of the amount paid.
You will be notified as early as possible if a cancellation is required on our side.
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## 4. Conditions That Prevent Service Completion
If our team arrives at the scheduled location and is unable to perform the service due to reasons beyond our control, the booking will be considered a no-show and is non-refundable. These reasons include but are not limited to:
- The customer or vehicle not being available at the agreed location.
- No safe access to a water source (where required by the chosen package).
- Insufficient space to safely perform the wash.
- Restrictions imposed by the building, community, or local authorities.
We encourage customers to confirm site suitability before booking.
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## 5. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Pre-existing damage, scratches, paint defects, or mechanical issues unrelated to our service.
- Dissatisfaction reported more than 24 hours after service completion.
- Add-on consumable products that have already been applied (e.g., wax, ceramic spray, interior dressings).
- Promotional or discounted packages explicitly marked as non-refundable at the time of purchase.
- Gift cards and prepaid service credits, unless required by applicable law.
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## 6. Subscription and Package Plans
For customers on monthly subscriptions or multi-wash packages:
- You may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle.
- Unused washes within an active package may be refunded on a pro-rata basis if requested within 14 days of purchase and before any wash from the package has been used.
- Once a wash from a package has been redeemed, the remaining washes are non-refundable but may be transferred to another vehicle or person upon request.
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## 7. How to Request a Refund
To request a refund, please contact our customer support team with the following information:
1. Your full name and registered phone number or email.
2. Booking reference number.
3. Date and time of the service.
4. Reason for the refund request, with supporting photos if applicable.
You can reach us at:
- **Email:** support@flowash.com
- **Phone / WhatsApp:** [Insert Number]
- **In-app support:** Flowash mobile application
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## 8. Refund Processing Time
Once a refund is approved:
- Refunds to credit or debit cards typically appear within **5 to 10 business days**, depending on your bank.
- Refunds to wallet balance or Flowash credits are issued **instantly**.
- Cash payments will be refunded via bank transfer or store credit, as agreed with the customer.
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## 9. Changes to This Policy
Flowash reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
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## 10. Contact Us
If you have any questions about this Refund Policy or need assistance with a booking, please get in touch:
**Flowash Customer Care**
Email: support@flowash.manzomah.com
Phone: +966535029074
Website: www.flowash.manzomah.com
We're here to make sure every wash leaves you smiling.
